Startup plan (legacy)

The Startup plan was similar to the current Basic 1M plan. It featured:

  • 1M logs/day

  • 7-day Log Retention

  • 1 Team Member

  • 2 Apps

  • Crash Reporting

  • User Feedback Collection

The Basic 1M plan is different from the Startup plan (legacy) in these ways:

  • Basic plans come in different sizes, ranging from 500K logs/day to 20M logs/day, whilst the Startup plan (legacy) was only available in 1M logs/day size

  • Basic plans can be used to sign a GDPR DPA

  • Basic plans include unlimited members instead of 1

  • Basic plans include unlimited apps instead of 2

  • Basic plans do not include In-App User Feedback

Business plan (legacy)

The Business plan was similar to the current Pro 5M plan. It featured:

  • 5M logs/day

  • 30-day Log Retention

  • Unlimited Team Members

  • Unlimited Apps

  • Crash Reporting

  • User Feedback Collection

  • GDPR DPA

  • Log archival to Amazon S3

  • Crashes/Issues/User Feedback Webhooks

The Pro 5M plan is different from the Business plan (legacy) in these ways:

  • Pro plans come in different sizes, ranging from 1M logs/day to 20M logs/day, whilst the Business plan (legacy) was only available in 5M logs/day size

  • Pro plans include support for app-specific permissions in the team, Business (legacy) did not

  • Pro plans include SSO with SAML, Business (legacy) did not

  • Pro plans include IP Address allow list, Business (legacy) did not

  • Pro plans include API Access, Business (legacy) did not

  • Pro plans are available for On-Premises installation, Business (legacy) did not

Premium plan (legacy)

The Premium plan was similar to the Business plan (legacy) with the difference that 30M logs were included. Today's equivalent would be the Premium 30M plan.

The Premium 30M plan is different from the Premium plan (legacy) in the following ways:

  • Premium plans come in different sizes, starting from 20M logs/day to any number of logs, whilst the Premium plan (legacy) was only available in 30M logs/day size

  • Premium plans include SLA Guarantees

  • Premium plans are available in more sizes and include Volume Discounts

  • Premium plans include Priority Support

  • Premium plans process your logs in an ISO 27001 Certified Datacenter

  • Premium plans allow for Purchase Order Billing

  • Premium plans allow for Single Tenant Instances in your designated geographic location

  • Premium plans allow for Custom Terms

Legacy plan availability

Legacy plans are not available for purchase anymore, although existing customers with one of these plans can keep using them for as long as they want. Existing customers wishing to change plans need to choose one of the currently available plans. Once a new plan has been contracted it is not possible to go back to a legacy plan.

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