Bugfender Crash Reporting allows you to collect application crash events.

Here are the most common reasons why crash reporting might not be working properly in your application:

Make sure you have crash reporting enabled

During your application initialization, you should have a line similar to this one:

Bugfender.enableCrashReporting() 

If you installed the SDK a long time ago, before Crash Reporting was present, you might not have this line.

Debugging applications

Crash Reporting only works if you are not debugging the application.

If you want to test how Crash Reporting works, install your application on a real device and run it without attaching Xcode/Android Studio to it (for example, detach the USB cable).

Make sure you leave enough time for the report to be sent

The Bugfender SDK does not do anything during the first 30 seconds of lifetime of your application, to let your application initialize without affecting user experience. After this time, Bugfender will start processing enqueued logs and crashes and sending them in the background. If you're testing crash reporting make sure to leave enough time for the crash reports to go out.

Interaction with other tools

If you have other crash reporting tools installed in your application there might be interactions and only one of them might work.

  • For the case of Crashlytics, install Bugfender first, Crashlytics last.
  • For other crash reporting tools, you might want to try both combinations to see which one works well.

If after trying these tips you are still unable to make it work, please contact us and our technical support will investigate it. 

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