Bugfender always comes with chat and email support, but you can choose to purchase an additional support plan.
Here are the plans available:
Basic support: email and chat support on business days (8x5). Response times may vary depending on the workload, but you will usually get a response within the next day.
Priority support: email and chat support on business days (8x5) with a guaranteed response time of 8 hours. The Bugfender dashboard has a guaranteed uptime of 99.95%.
Enterprise support: email, chat, and conference call support 24x7, with a guaranteed response time of 8 hours for regular issues or 2 hours for urgent issues.
Enterprise+ support: if the Enterprise plan is not enough for your needs, we can provide custom plans, including escalation procedures, custom support channels, integrations with your business workflows, etc.
Availability and pricing
All Bugfender plans have Bronze support, but you may also have Silver support, depending on your plan. You can also purchase separate plans:
Premium or Enterprise