To contact our security team you can use the address: support AT bugfender DOT com

Our security e-mail address can receive PGP encrypted e-mails with the following key:

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Responsible Disclosure Program and Bug Bounty

At Bugfender, we consider the security of our systems a top priority, but no matter how much effort we put into system security, there can still be vulnerabilities present.

If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.

Please do the following:

  • Contact us with your findings. Encrypt them using our PGP key above, to prevent this critical information from falling into the wrong hands,

  • Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying other people's data,

  • Do not reveal the problem to others until it has been resolved,

  • Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties, and

  • Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation.

What we promise:

  • We will respond to your report within 5 business days with our evaluation of the report and an expected resolution date,

  • If you have followed the instructions above, we will not take any legal action against you in regard to the report,

  • We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission,

  • We will keep you informed of the progress towards resolving the problem,

  • In the public information concerning the problem reported, we will give your name as the discoverer of the problem (unless you desire otherwise), and

  • As a token of our gratitude for your assistance, we offer a reward for every significant report of a security problem that was not yet known to us. The amount of the reward will be determined based on the severity of the leak and the quality of the report. The maximum reward will be €1,000 for critical vulnerabilities. The value of the reward will be determined at our sole discretion.

Exclusions:

  • Previously known vulnerabilities will not be awarded

  • DOS attacks are not permitted and will not be awarded

  • Automated reports will not be accepted, we already run automated tools 

  • Theoretical vulnerabilities without demonstrated impact on customers will not be awarded

  • Not following best practices is not a vulnerability, please do not report that

  • If you detect we're using a third-party software (for example a CMS) and that software has a vulnerability, please open a bug report with the security team on that product

  • Bargaining over the reward we deemed appropriate will exclude you from the program

  • Repeated lack of observation of these rules will result in blocking your email address and exclude you from the program

We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved.

Credit for these rules: https://responsibledisclosure.nl/en/

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