Bugfender can establish a trust relationship with your Identity Provider for a given domain, so that users can use your company's Single Sign-On system and seamlessly work with Bugfender without the need of a password.
For example, if your domain is yourcompany.com, Bugfender can trust your SSO system to authenticate all emails in the @yourcompany.com domain.
Automatic provisioning and de-provisioning
User accounts are automatically populated from your Identity Provider information when someone uses Bugfender for the first time. De-provisioned users can not log in to Bugfender anymore.
Supported software
Bugfender works with all SAML-enabled Identity Providers, including:
Okta
Ping Identity
Shibboleth
Active Directory
SAML Setup
If you would like to authenticate your domain with SAML, please get in touch with us. You will need to provide the following information:
The name of the domain(s) you want to authenticate with SAML, for example, yourcompany.com.
The SAML metadata URL of your Identity Provider.
During the setup of your Identity Provider you will need the metadata URL of Bugfender: https://dashboard.bugfender.com/saml
Once you provide this information, we'll follow together the following steps:
Verify the ownership of the domain
Set up the SAML connection between your Identity Provider and Bugfender
Test the login using the Identity Provider
(Optionally) Make your Identity Provider the authoritative source for logins on your domain, removing the possibility of logging in in other ways
Attribute mappings
Bugfender requires SAML responses to assert:
The user's email address:
Emailorurn:oid:0.9.2342.19200300.100.1.3orurn:oasis:names:tc:SAML:1.1:nameid-format:emailAddressThe user's name:
urn:oid:2.16.840.1.113730.3.1.241orFirstNameandLastName
Attribute mappings for Ping Identity
Please set up the mappings like this:
