Good thing that you decided to add some extra security to your account!

In order to set up two-factor authentication you will need:

  • A phone capable of receiving SMS messages and

  • An authenticator app or a Security key

If you do not have an authenticator app yet, you can use Google Authenticator, Authy or a similar app.

For security keys, you can use Apple FaceID/TouchID or Windows Hello, if your computer supports it. If you prefer a hardware key, the most popular hardware key is Yubikey but any FIDO2 key will work.

How it works

When you log in to Bugfender with password, you will also be asked for a second authentication factor. The authenticator app or security keys are the preferred authentication methods, and the SMS message is a fallback method, in case you lose access to your primary method.

You can configure one authenticator app and/or as many security keys as you want, for redundancy. You must configure a phone number for SMS messages as fallback.

Setting it up

You can set up your account by visiting your Profile settings, then click on Enable Two-factor Authentication and follow the steps.

If you have any questions regarding how to use two-factor authentication or security on your account please let us know!

Supported countries

You can use two factor authentication if you have a phone capable of receiving SMS messages in one of the following countries:

  • Afghanistan

  • Albania

  • Algeria

  • Andorra

  • Angola

  • Anguilla

  • Antigua and Barbuda

  • Argentina

  • Armenia

  • Aruba

  • Australia

  • Austria

  • Azerbaijan

  • Bahamas

  • Bahrain

  • Bangladesh

  • Barbados

  • Belarus

  • Belgium

  • Belize

  • Benin

  • Bermuda

  • Bhutan

  • Bolivia

  • Bosnia and Herzegovina

  • Botswana

  • Brazil

  • Brunei

  • Bulgaria

  • Burkina Faso

  • Burundi

  • Cambodia

  • Cameroon

  • Canada

  • Cape Verde

  • Cayman Islands

  • Central African Republic

  • Chad

  • Chile

  • Colombia

  • Comoros

  • Cook Islands

  • Costa Rica

  • Croatia

  • Cyprus

  • Czechia

  • Democratic Republic of the Congo

  • Denmark

  • Djibouti

  • Dominica

  • Dominican Republic

  • Ecuador

  • Egypt

  • El Salvador

  • Equatorial Guinea

  • Estonia

  • Ethiopia

  • Faroe Islands

  • Fiji

  • Finland

  • France

  • French Guiana

  • Gabon

  • Gambia

  • Georgia

  • Germany

  • Ghana

  • Gibraltar

  • Greece

  • Greenland

  • Grenada

  • Guadeloupe

  • Guam

  • Guatemala

  • Guinea

  • Guinea-Bissau

  • Guyana

  • Haiti

  • Honduras

  • Hong Kong

  • Hungary

  • Iceland

  • India

  • Indonesia

  • Iraq

  • Ireland

  • Israel

  • Italy

  • Ivory Coast

  • Jamaica

  • Japan

  • Jordan

  • Kazakhstan

  • Kenya

  • Kiribati

  • Kuwait

  • Kyrgyzstan

  • Laos

  • Latvia

  • Lebanon

  • Lesotho

  • Liberia

  • Libya

  • Liechtenstein

  • Lithuania

  • Luxembourg

  • Macau

  • Former Yugoslav Republic of Macedonia

  • Madagascar

  • Malawi

  • Malaysia

  • Maldives

  • Mali

  • Malta

  • Martinique

  • Mauritania

  • Mauritius

  • Mexico

  • Moldova

  • Monaco

  • Mongolia

  • Montenegro

  • Montserrat

  • Morocco

  • Mozambique

  • Myanmar

  • Namibia

  • Nepal

  • Netherlands

  • Netherlands Antilles

  • New Caledonia

  • New Zealand

  • Nicaragua

  • Niger

  • Nigeria

  • Norway

  • Oman

  • Pakistan

  • Palau

  • Palestinian Territories

  • Panama

  • Papua New Guinea

  • Paraguay

  • Peru

  • Philippines

  • Poland

  • Portugal

  • Puerto Rico

  • Qatar

  • Republic of the Congo

  • Reunion Island

  • Romania

  • Russia

  • Rwanda

  • Saint Kitts and Nevis

  • Saint Lucia

  • Saint Vincent and the Grenadines

  • Samoa

  • Sao Tome and Principe

  • Saudi Arabia

  • Senegal

  • Serbia

  • Seychelles

  • Sierra Leone

  • Singapore

  • Slovakia

  • Slovenia

  • Solomon Islands

  • Somalia

  • South Africa

  • South Korea

  • South Sudan

  • Spain

  • Sri Lanka

  • Suriname

  • Swaziland

  • Sweden

  • Switzerland

  • Taiwan

  • Tajikistan

  • Tanzania

  • Thailand

  • Timor-Leste

  • Togo

  • Tonga

  • Trinidad and Tobago

  • Tunisia

  • Turkey

  • Turkmenistan

  • Turks and Caicos Islands

  • Uganda

  • Ukraine

  • United Arab Emirates

  • United Kingdom

  • United States

  • Uruguay

  • Uzbekistan

  • Vanuatu

  • Venezuela

  • Vietnam

  • Virgin Islands, British

  • Virgin Islands, US

  • Yemen

  • Zambia

  • Zimbabwe

Is 2FA required when authenticating with GitHub?

No. If you want 2FA when logging in with GitHub, you can configure 2FA in GitHub.

Is 2FA required when authenticating with SAML?

No. Bugfender trusts your SAML Identity Provider for the whole authentication process. If you want, you can configure 2FA in your IdP.

Can I disable the SMS message fallback method for 2FA?

Not at this time. Enterprise users that would like a greater degree of control on the authentication process, can integrate Bugfender with their SAML Identity Provider.

Can I disable login with Github?

SaaS users can not disable login with Github. On-Premises and Private Instance users can.

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