If you are using Bugfender to process and store personal data, you may be required by law or by your company policies to have an agreement with Bugfender to guarantee your user's personal data protection. If you have customers in the EU you may be subject to GDPR, which requires this.

Is Bugfender compliant with GDPR?

Yes, under Business and better plans, Bugfender can offer the following functions required for compliance:

  • Data access: you can access all data you sent to Bugfender until it expires.
  • Data rectification: personal data associated to devices can be updated.
  • Data deletion: personal data from your users can be deleted.
  • Data export: personal data from your users can be exported in a textual, easily intelligible format.
  • Notifications of data breaches: in the event of discovering a personal data breach, Bugfender will inform you in a timely manner as required by law.

Please note the readily available terms and conditions do not provide enough support for GDPR, please contact us to sign a Data Processing Agreement.

Please note not all our plans offer enough support for GDPR compliance, check your plan has "GDPR Data Processing". If in doubt, please contact us.

Special categories of data

GDPR defines some "Special categories of data" where you should perform your own risk analysis (GDPR Article 9). For those categories, Bugfender might or might not be enough for your use case, you have to decide yourself. Please contact us if need to do further analysis of the suitability of Bugfender for your users' data protection.

Data retention

Bugfender plans supporting the signature of a data processing agreement have a retention of 30 days. Data is erased after a security margin of 7 additional days.

Geographic location of data

Bugfender has both a datacenter in the US and another one in Europe. Accounts are not tied to a specific datacenter, thus data can be in any of the two locations. We however contractually guarantee in the DPA our suppliers provide the sufficient security measures for storing personal data.
If you need your data stored in a specific datacenter it can be done, please contact us for an Enterprise plan (prices starting at €1,000/month).

See also

If you have any further questions please contact us!

Did this answer your question?