Yes and no, let us explain 😄
The Bugfender SaaS product is not SOC2 certified, since the prices we would have to charge would not be justified. However most our customers who care about SOC2 are happy that our hosting provider is SOC2 certified.
If you require to run Bugfender on a SOC2 certified workload, please contact us. We have Enterprise solutions that could be used instead.